# Flusterduck Terms of Service Canonical: https://flusterduck.com/terms Effective date: June 14, 2026 ยท Last updated: August 3, 2026 This is a faithful markdown summary of the Terms of Service; the canonical HTML page above is the authoritative text. ## Agreement These terms govern your use of Flusterduck: the website, dashboard, SDK packages, APIs, integrations, MCP tools, documentation, and related services. Flusterduck is operated by Creayo LLC. By creating an account, installing the SDK, or using the service, you agree to these terms. If you use Flusterduck for an organization, you represent that you are authorized to accept them for that organization. ## Service Flusterduck helps teams detect UX friction and turn repeated behavioral signals into product issues: telemetry ingestion, scoring, issue creation, alerts, integrations, dashboard views, and MCP access where enabled. ## Plans and trials Flusterduck is a paid product. Current self-serve plans are Grow at $99 per month, Scale at $249 per month, and Pro at $499 per month. Each organization may start one 3-day trial on a self-serve plan. A valid payment method is required. You pay $0 today, and billing for the selected plan starts after 3 days unless you cancel before then. Enterprise plans are available at custom pricing. Pricing or plan limits may change prospectively; taxes and processor fees may apply. ## Accounts and security You are responsible for account access, member invitations, role assignments, API keys, MCP keys, and integration credentials under your organization. Keep secret keys server-side. Do not place secret or MCP keys in browser code. ## License and ownership Flusterduck, the SDK, scoring engine, dashboard, APIs, MCP server, documentation, and related materials are proprietary. You get a limited, non-exclusive, non-transferable right to use the service and SDK for your internal business purposes while your account is active and in good standing. No intellectual property transfers to you. You retain ownership of your websites, applications, account content, and customer data. ## Page content and service data To ground AI diagnosis in what your pages say, Flusterduck may fetch and store snapshots of the publicly accessible pages of sites you connect. We never fetch pages behind authentication, and snapshots are processed with the same PII controls as the rest of the service. You can disable page-content fetching per site in Settings, under AI; diagnosis still runs but reasons from behavioral signals alone. We may use data collected through the service (behavioral telemetry, detected issues, resolutions, and public page snapshots) to operate, secure, and improve the service, including developing and improving the detection and diagnosis models that power it. We do not sell your data, and we do not use your data to build profiles of your visitors. ## Customer responsibilities Configure the SDK lawfully, give notices and obtain consent where required, honor privacy requests, and keep personal data out of metadata unless you have the legal right to send it. Do not send passwords, payment details, health data, government identifiers, user-entered form values, or sensitive personal data through `identify()`, `track()`, `signal()`, custom properties, webhooks, or integrations. ## Acceptable use Do not misuse the service, attack or scan our systems, bypass rate limits, attempt unauthorized access, use stolen credentials, interfere with other customers, reverse engineer hosted services, resell access without written permission, or use Flusterduck for unlawful activity. ## Integrations Connecting Slack, GitHub, Linear, Stripe, webhooks, MCP clients, or other integrations authorizes us to send and receive the data needed to provide those features. Third-party services are governed by their own terms. ## Availability and changes The service may be unavailable during maintenance, incidents, provider outages, or product changes. Features may be modified, suspended, or discontinued as the product evolves. ## Disclaimers and liability Flusterduck is a software service for UX monitoring and product workflow support. It does not guarantee that every usability issue, bug, compliance issue, or revenue impact will be detected. To the maximum extent allowed by law, the service is provided without warranties, and liability is limited to amounts you paid for the service in the 3 months before the claim. ## Termination You may stop using Flusterduck or cancel your account. We may suspend or terminate access for violations, security risk, non-payment, or unlawful use. After cancellation, product data is deleted according to the Privacy Policy: https://flusterduck.com/privacy (markdown twin: /privacy.md). ## Reference material Product behavior and implementation details: https://docs.flusterduck.com. Read together with the Privacy Policy.