Terms of Service

Agreement

These Terms of Service govern your use of Flusterduck, including the website, dashboard, SDK packages, APIs, integrations, MCP tools, documentation, and related services. Flusterduck is operated by Creayo LLC.

By creating an account, installing the SDK, or using the service, you agree to these terms. If you use Flusterduck for an organization, you represent that you are authorized to accept these terms for that organization.

Service

Flusterduck helps teams detect UX friction and turn repeated behavioral signals into product issues. The service includes telemetry ingestion, scoring, issue creation, alerts, integrations, dashboard views, and MCP access where enabled.

Plans and trials

Flusterduck is a paid product. Current self-serve plans are Grow at $49 per month, Scale at $149 per month, and Pro at $299 per month, each with a 7-day free trial. A valid payment method is required to start a trial; you are not charged until the trial ends and may cancel any time before then. Enterprise plans are available at custom pricing.

We may update pricing or plan limits in the future. Changes apply prospectively unless we notify you otherwise. Taxes, usage-based charges, and payment processor fees may apply where required.

Accounts and security

You are responsible for account access, member invitations, role assignments, API keys, MCP keys, and integration credentials under your organization. Keep secret keys server-side. Do not place secret or MCP keys in browser code.

License and ownership

Flusterduck, the SDK, scoring engine, dashboard, APIs, MCP server, documentation, and related materials are proprietary. We grant you a limited, non-exclusive, non-transferable right to use the service and SDK only for your internal business purposes and only while your account is active and in good standing.

These terms do not transfer ownership of Flusterduck or any intellectual property rights to you. You retain ownership of your websites, applications, account content, and customer data.

Page content and service data

To ground AI diagnosis in what your pages actually say, Flusterduck may fetch and store snapshots of the publicly accessible pages of sites you connect (for example, your homepage and pages where friction is detected). We never fetch pages behind authentication, and snapshots are processed with the same PII controls as the rest of the service.

You can disable page-content fetching per site in Settings → AI. Diagnosis still runs when it is disabled, but without the page's actual content the AI reasons from behavioral signals alone, so diagnoses and recommendations will be less specific to your pages.

We may use data collected through the service (behavioral telemetry, detected issues, resolutions, and public page snapshots) to operate, secure, and improve the service, including developing and improving the detection and diagnosis models that power it. We do not sell your data, and we do not use your data to build profiles of your visitors.

Customer responsibilities

You are responsible for configuring the SDK lawfully, giving notices and obtaining consent where required, honoring privacy requests, and ensuring that metadata you send to Flusterduck does not include personal data unless you have the legal right to send it.

Do not send passwords, payment details, health data, government identifiers, user-entered form values, or sensitive personal data through identify(), track(), signal(), custom properties, webhooks, or integrations.

Acceptable use

You may not misuse the service, attack or scan our systems, bypass rate limits, attempt unauthorized access, use stolen credentials, interfere with other customers, reverse engineer hosted services, resell access without written permission, or use Flusterduck for unlawful activity.

Integrations

If you connect Slack, GitHub, Linear, Stripe, webhooks, MCP clients, or other integrations, you authorize us to send and receive data needed to provide those features. Your use of third-party services is governed by their terms and policies.

Availability and changes

We work to keep Flusterduck reliable, but the service may be unavailable during maintenance, incidents, provider outages, or changes to the product. We may modify, suspend, or discontinue features as the product evolves.

Disclaimers and liability

Flusterduck is provided as a software service for UX monitoring and product workflow support. It does not guarantee that every usability issue, bug, compliance issue, or revenue impact will be detected. To the maximum extent allowed by law, the service is provided without warranties and our liability is limited to amounts you paid for the service in the 3 months before the claim.

Termination

You may stop using Flusterduck or cancel your account. We may suspend or terminate access if you violate these terms, create security risk, fail to pay, or use the service unlawfully. After cancellation, product data is deleted according to the Privacy Policy.

Reference material

Product behavior and implementation details are documented at docs.flusterduck.com. These terms should be read together with the Privacy Policy.